topic Refund or transfer credit balance in Account & Billing

Refund or transfer credit balance

H86butter — Fri, 06 Mar 2026 09:05:02 GMT

I have had credit on my account since 2024. The account is now closed and our household has an account under my partners name. Am I able to transfer the balance or have it refunded?

Re: Refund or transfer credit balance

GD1 — Fri, 06 Mar 2026 09:51:57 GMT

@H86butter To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Refund or transfer credit balance

J_ham — Fri, 06 Mar 2026 10:04:17 GMT

Thanks @GD1 for escalating this. We’ve sent @H86butter an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.