Sky refusing to cancel account

HelenCupcake — Thu, 05 Mar 2026 19:40:09 GMT

Hello,

Does anyone know how to escalate a complaint? Anything around complaints seems impossible to find!

I cancelled my contract (been a customer for 20 years, now moving house and don't need it) to be effective from 14 Feb. I was told I would receive a refund of about £24.

Weeks later, and hours of phone calls going over and over it - it appeared the broadband had been logged by them as a third party requesting a switch to another provider, complete nonsense - I'm now receiving emails complaining they can't collect money from me and threatening charges!! Am so glad I cancelled the direct debit.

The most recent call at the end of last week the person promised me (again) it was resolved and that a request for compensation would be logged.

Any ideas what I can do?! Thank you.

Re: Sky refusing to cancel account

PandJ2020 — Thu, 05 Mar 2026 19:51:34 GMT

Details here: https://www.sky.com/help/articles/alternative-dispute-resolution-financial-ombudsman-service

Re: Sky refusing to cancel account

caesarome — Thu, 05 Mar 2026 19:51:52 GMT

@HelenCupcake

To make it clear you put in a request to cancel your broadband with Sky and that you did not in the meantime sign up to another provider ?

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Sky refusing to cancel account

Re: Sky refusing to cancel account

Re: Sky refusing to cancel account