topic Re: Refund in Account & Billing

Refund

Matty84 — Thu, 05 Mar 2026 13:30:50 GMT

I would like to claim my credit back

Re: Refund

Daniel0210 — Thu, 05 Mar 2026 13:31:36 GMT

@Matty84

Can we ask what this credit was for please?

Re: Refund

Matty84 — Thu, 05 Mar 2026 13:32:39 GMT

I've cancelled my broadband

Re: Refund

Daniel0210 — Thu, 05 Mar 2026 13:36:35 GMT

@Matty84

So nothing to do with the Mobile board you've posted on… (thread moved)

Refunds after cancelling should take about 6 weeks from your last day of connection but posts suggest it’s taking longer.

We can help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm in your reply that it’s currently showing as a credit on your Sky account and if the payment method is still active.

Re: Refund

Matty84 — Thu, 05 Mar 2026 13:36:05 GMT

Showing as credit on future bill. Don't have a payment method on account

Re: Refund

Daniel0210 — Thu, 05 Mar 2026 13:41:09 GMT

@Matty84

That will cause a delay then.

I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund

Matty84 — Thu, 05 Mar 2026 13:44:12 GMT

Thanks for your help

Re: Refund

Mark39 — Thu, 05 Mar 2026 13:56:08 GMT

@Matty84 wrote:

Showing as credit on future bill. Don't have a payment method on account

Note this will mean Sky will have to issue a cheque which is likely to take considerably longer than the 5 days when there's a direct debit or card set up.

Re: Refund

Jason- — Thu, 05 Mar 2026 13:57:21 GMT

Hey @Daniel0210, thanks for the heads up on this. I'll drop @Matty84 an invite now and we can look into this for them 👍🏻

Thanks, Jason-