topic Re: Account credit transfer in Account & Billing

Account credit transfer

Teabags12 — Wed, 04 Mar 2026 12:56:11 GMT

Hi, I recently cancelled my broadband account and have credit which has not been refunded. Can I transfer this credit to my Sky Mobile account?

Re: Account credit transfer

GD1 — Wed, 04 Mar 2026 13:02:12 GMT

@Teabags12 I don't beleive thats possible, it would be a refund, if you wish we can escalate this to the community messaging team to refund the credit.

Re: Account credit transfer

Daniel0210 — Wed, 04 Mar 2026 13:04:26 GMT

@Teabags12

No you can't transfer it to another account.

Refunds after cancelling should take about 6 weeks from your last day of connection but posts suggest it’s taking longer.

As @GD1 states we can help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm in your reply if the payment method is still active.

Re: Account credit transfer

Teabags12 — Wed, 04 Mar 2026 19:35:39 GMT

Sorry forgot to confirm payment method is still active.

Re: Account credit transfer

Daniel0210 — Wed, 04 Mar 2026 19:37:47 GMT

@Teabags12
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Account credit transfer

arcadeavenger — Wed, 04 Mar 2026 19:44:26 GMT

Hi @Daniel0210 Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.