topic Re: Why do sky take unauthorised payments? in Account & Billing

Re: Why do sky take unauthorised payments?

Debs199 — Wed, 04 Mar 2026 07:10:50 GMT

Sky took a payment from my account on Saturday morning withouty permission I do not have a direct debit with them I pay on they sky app have they committed fraud?

Re: Why do sky take unauthorised payments?

Daniel0210 — Wed, 04 Mar 2026 07:34:06 GMT

@Debs199 wrote:

Sky took a payment from my account on Saturday morning withouty permission

Sky don't need specific permission. They can take payment via any means they have recorded (ie; direct debit or card)

I do not have a direct debit with them

It appears you've previously provided Sky with your bank details. The T's and C's you read and agreed to state you should have either a direct debit or continuous card payment method set up.

I pay on they sky app have they committed fraud?

No. There is no need to make unnecessary manual payments.

Re: Why do sky take unauthorised payments?

Chrisee — Wed, 04 Mar 2026 08:30:32 GMT

@Debs199 if you believe you have not set up a direct debit talk to your bank as they clearly believe you have authorised the payment process. See https://www.directdebit.co.uk/direct-debit-guarantee/

Re: Why do sky take unauthorised payments?

GD1 — Wed, 04 Mar 2026 10:01:54 GMT

@Debs199 DD payments are not collected on a weekend, therefore the card details you've previously used to pay will have been used as per the T&C's you agreed to, which allow Sky to take payment from either a registered Direct Debit mandate or card.

It's not fraud as you've given Sky thoese details to allow payment to be taken. Your options are to continue with card payments taken automatically or setup a direct debit.

Re: Why do sky take unauthorised payments?

caesarome — Wed, 04 Mar 2026 10:05:54 GMT

@Debs199

If you have been making manual payments from a card then it could be that they have taken the payment automatically from you which they can do as the terms and conditions do state you must have a payment setup on your account t so they can do this and so you do not have to make these manual payments each month.