topic Re: Default on my credit file in Account & Billing

Default on my credit file

Stevens1982 — Tue, 03 Mar 2026 20:50:19 GMT

I have just checked my credit file to discover Sky have placed a high impact marker for non payment in January, however I have proof I made the payment in December and January.
I refuse to call Sky customer service as I get nowhere, has anybody had the same issue or can offer some advise?

Re: Default on my credit file

Mark39 — Tue, 03 Mar 2026 21:10:41 GMT

@Stevens1982 I believe you need to speak to the credit reference agency to report that it's incorrect.

Re: Default on my credit file

PandJ2020 — Tue, 03 Mar 2026 21:39:08 GMT

@Stevens1982 wrote:
however I have proof I made the payment in December and January.

Where these manual payments as opposed to automated ones?