topic Re: Paid twice in Account & Billing

Paid twice

Dawnief2701 — Tue, 03 Mar 2026 20:14:47 GMT

Ive paid my bill twice can I get a refund?

Re: Paid twice

Daniel0210 — Tue, 03 Mar 2026 20:18:15 GMT

@Dawnief2701
It seems like you’ve made an unnecessary manual payment. The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

Re: Paid twice

Dawnief2701 — Tue, 03 Mar 2026 20:33:29 GMT

Its showing as credit now how can I get it back?

Re: Paid twice

Daniel0210 — Tue, 03 Mar 2026 20:38:39 GMT

@Dawnief2701
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later or tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Paid twice

arcadeavenger — Tue, 03 Mar 2026 20:40:21 GMT

Thanks for escalating this @Daniel0210 We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.