topic Re: Over charged twice in Account & Billing

Over charged twice

Marll — Mon, 02 Mar 2026 11:55:40 GMT

I am not impressed with sky I was billed by 319 euros which is rather odd as I am on a basic tv wifi package then told my wifi contract was up. Then told my package price had changed and I had to pay that amount which is not right.

I rang sky support but they could not help me got a fellow who said no you ha.

I hung up and emailed complaints but not heard anything for a few weeks although it said we acknowledge you're complaint.

Then got on my email you have an over due bill and you're services will be effected. I have been a sky customer for six years and never have I had such hassle for a bill that clearly is their mistake.

Re: Over charged twice

caesarome — Mon, 02 Mar 2026 12:19:05 GMT

@Marll

As you can view your bill via the MySky app or online here what does it show:

https://www.sky.com/bill/tv-broadband-talk

Was last months bill paid for example as sometimes if a payment is missed rather than suspending the bill is added to next months one meaning it is a double bill.

Re: Over charged twice

Marll — Mon, 02 Mar 2026 12:23:58 GMT

Last months bill was paid and they took two payments last month and I was told that would be credited to next bill as they had taken two payments from me now I get a charge of 317 euros and agents are useless. Support is useless and complaints online email have not helped just ask me over and over again for my details and the problem. I have stated on my emails account number phone number and address post code and they still say oh please provide details and I am sick emailing calling and I get no answers and no one seems to say oh yes the bill is clearly a mistake.

Re: Over charged twice

caesarome — Mon, 02 Mar 2026 12:26:30 GMT

@Marll

Are you using this form to put in your complaint:

https://www.sky.com/help/complaints

Re: Over charged twice

Marll — Mon, 02 Mar 2026 17:22:41 GMT

I used all complaint form, then called an agent and then wrote to them and nothing I did all the things and still no help what so ever.

Re: Over charged twice

caesarome — Mon, 02 Mar 2026 17:30:43 GMT

@Marll

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Over charged twice

Jason- — Mon, 02 Mar 2026 17:47:52 GMT

Hello @caesarome, thanks for making us aware of @Marll's post. I'll get an invite sent over now and we can assist further with this 👍🏻

Thanks, Jason

Re: Over charged twice

Marll — Tue, 03 Mar 2026 09:58:37 GMT

Still no help at all and now getting messages saying my bill is well over due and services will be cut so I sadly I am not impressed anymore with sky. The call agents refuse to listen, no supervisor is available to take my call and no one seems to care or explain why I am being tripled billed. I sadly have decided like my neighbor who was with sky and same things happened to him and he was a loyal sky customer to sadly seek another wifi and tv provider.

Re: Over charged twice

Mark39 — Tue, 03 Mar 2026 10:09:38 GMT

@Marll what was the outcome of the online chat that was arranged for you?

Re: Over charged twice

Marll — Tue, 03 Mar 2026 10:35:37 GMT

Nothing. I replied and nothing. This is why I am not happy. I have send loads of details about my over billing and yet give the agent and online complaint people the nightmare I am dealing with and they just ask me for details and nothing this has been going on five weeks now.

Re: Over charged twice

Mark39 — Tue, 03 Mar 2026 11:06:46 GMT

Replies from Sky to the chat aren't instant. That chat remains open for 48 hours.

Re: Over charged twice

Marll — Tue, 03 Mar 2026 11:14:21 GMT

I know I have been sending complaints forms for five weeks and nothing and my neighbor had the same thing the agents are useless the ones I had on the phone and I cant seem to get help or someone other then emails saying you have over due bill. I have been with sky six years so I am in shock to be ignored and this is five weeks now. The month before they took two payments and last month charged over 300 and then told I have to pay. The agents I seem to get don't understand why my bill is so high and say oh we can't do anything. The billing department said they would look into it that was five weeks ago and so I believe there's no communication nor do they care about my treatment I was told they would call and five weeks later nothing. So done everything I could at my end and can't do anymore as I am at a lost cause.

Re: Over charged twice

Daniel0210 — Tue, 03 Mar 2026 11:32:26 GMT

@Marll

The chat invite that was sent yesterday should still be 'live' so you need to check that periodically for replies from a member of the Community Messaging Team and respond to it.

Re: Over charged twice

Sharcuk — Tue, 03 Mar 2026 11:57:54 GMT

@Marll wrote:
Still no help at all and now getting messages saying my bill is well over due and services will be cut so I sadly I am not impressed anymore with sky. The call agents refuse to listen, no supervisor is available to take my call and no one seems to care or explain why I am being tripled billed. I sadly have decided like my neighbor who was with sky and same things happened to him and he was a loyal sky customer to sadly seek another wifi and tv provider.

@Marll For your information you won't be able to cancel whilst you have an outstanding bill.

Re: Over charged twice

Marll — Tue, 03 Mar 2026 12:19:37 GMT

I don't have outstanding bill that's the problem sky over charged me and then say my bill is outstanding

Re: Over charged twice

Daniel0210 — Tue, 03 Mar 2026 12:41:19 GMT

@Marll

Your similar post on another thread has been removed as you've posted your issue in this thread which has already been escalated to Sky. Duplicate posts just cause confusion and duplication of responses.

Re: Over charged twice

DaveDrizen — Tue, 03 Mar 2026 15:29:07 GMT

@Marll wrote:
I am not impressed with sky I was billed by 319 euros which is rather odd as I am on a basic tv wifi package then told my wifi contract was up. Then told my package price had changed and I had to pay that amount which is not right.
I rang sky support but they could not help me got a fellow who said no you ha.
I hung up and emailed complaints but not heard anything for a few weeks although it said we acknowledge you're complaint.
Then got on my email you have an over due bill and you're services will be effected. I have been a sky customer for six years and never have I had such hassle for a bill that clearly is their mistake.

If your minimum term is finished and you were on discount price the price will go up to full list price. Sky don't inform you of the change they just increase your bill. It up to customer to get in touch with Sky to negotiate a new minimum term to get discounts. However if you were a new customer don't expect the same size discount you got as a new customer, as Sky entice new customers with big discounts, however once you are a existing customer the discounts are a lot smaller . You say you are only on a basic tv WiFi package. Have you looked at your bill to see what you are actually being charged for. You can do that on the my Sky app either way on your phone ar tablet or on your Sky box . You can also look at you bill by logging on to the Sky web site Sky.com. Either way if you do this you can view your present bill, past bills and forth coming bills all fully iteam used showing the full price and any discounts that has been applied to each iteam in your package.

Re: Over charged twice

Marll — Fri, 06 Mar 2026 11:20:35 GMT

I have been a sky customer for six years so do know about the price hike if contract deals end. And hike of 317 euros is clearly not right even if charges changed because of package change. I did ring to get deals but then thought sky Ireland clearly needs to listen to customers and I sadly have decided that because of the awful service I received will not seek a renewal of subscriptions with sky. Thank you for the help but sky still have not been in touch and not has my problem been resolved but appreciate the advice thank you.

Re: Over charged twice

Mark39 — Fri, 06 Mar 2026 13:49:59 GMT

@Marll wrote:

I have been a sky customer for six years so do know about the price hike if contract deals end. And hike of 317 euros is clearly not right even if charges changed because of package change. I did ring to get deals but then thought sky Ireland clearly needs to listen to customers and I sadly have decided that because of the awful service I received will not seek a renewal of subscriptions with sky. Thank you for the help but sky still have not been in touch and not has my problem been resolved but appreciate the advice thank you.

I find it astonishing that apparently nobody at Sky can explain what the 317 euros is about.

Re: Over charged twice

Marll — Fri, 06 Mar 2026 15:22:04 GMT

I checked my bank statement and sky had taken the money for the months bill and even I had paid in advance and when I looked at my sky bill online it said paid and in credit. Then went on it again and got a flash message saying over due bill of 317 euros and I took screen shot of the bank statement and sent it to the complaints of sky ireland and just keep asking me for my information over and over again not giving me any explanation and saying please provide us with your issue and details which I had done several times. So today I have asked to cancel my sky subscriptions