topic Re: Refund in Account & Billing

Refund

Bob155 — Mon, 02 Mar 2026 10:21:18 GMT

Phone broke during cooling off period took 6 months to return and cancel contract but still not had my refund

Re: Refund

Bob155 — Mon, 02 Mar 2026 16:39:25 GMT

Still no reply

Re: Refund

caesarome — Mon, 02 Mar 2026 16:43:55 GMT

Did you follow the advice from @-Pearlx- as per the post above ?

Re: Refund

LJB-C — Mon, 02 Mar 2026 16:44:21 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Refund

Bob155 — Mon, 02 Mar 2026 16:53:00 GMT

Completed form

Re: Refund

Bob155 — Fri, 06 Mar 2026 10:27:48 GMT

Still nothing

Re: Refund

caesarome — Fri, 06 Mar 2026 10:30:20 GMT

@Bob155

If you are still waiting for the refund and it has been issued then it can take up to 5 working days to be back in your account.

Re: Refund

Bob155 — Fri, 06 Mar 2026 10:33:10 GMT

They have said they'll issue a refund a hundred times by now its not going to happen,

Re: Refund

Bob155 — Mon, 09 Mar 2026 16:39:50 GMT

Still not received refund of 309 told will be in account in 3 days again today but credit balance still 0

Re: Refund

caesarome — Mon, 09 Mar 2026 16:41:45 GMT

The 3 days do not include the weekend.

Re: Refund

Bob155 — Mon, 09 Mar 2026 18:26:30 GMT

Its been 7 days just told 3 days yet again

Re: Refund

Mark39 — Mon, 09 Mar 2026 18:46:35 GMT

@Bob155 wrote:

Still not received refund of 309 told will be in account in 3 days again today but credit balance still 0

@Bob155 if the balance is zero, there's nothing to refund. Or are you saying this is after an adviser had tried to refund it?