topic Re: Balance brought forward in Account & Billing

Balance brought forward

Jamie2005 — Mon, 02 Mar 2026 13:13:13 GMT

I'd like a refund on my balance brought foward your direct debit took too much from my bank account and I want my money back

Re: Balance brought forward

PandJ2020 — Mon, 02 Mar 2026 13:23:42 GMT

@Jamie2005 wrote:
I'd like a refund on my balance brought foward your direct debit took too much from my bank account and I want my money back

You're not addressing Sky here.

Did you make manual payments prior to the DD?

Re: Balance brought forward

Jamie2005 — Mon, 02 Mar 2026 14:04:38 GMT

I've always don't direct debit payments but it's taken way more this time

Re: Balance brought forward

Mark39 — Mon, 02 Mar 2026 15:11:19 GMT

@Jamie2005 have you checked your latest bill to see if the amount paid from your bank is what is shown on your bill?

Re: Balance brought forward

PandJ2020 — Mon, 02 Mar 2026 15:19:22 GMT

@Jamie2005 wrote:
I've always don't direct debit payments but it's taken way more this time

Discount expired?

Re: Balance brought forward

GD1 — Mon, 02 Mar 2026 15:23:50 GMT

@Jamie2005 wrote:

I've always don't direct debit payments but it's taken way more this time

You need to check your bills as it's likely a discount has ended, Sky won't take more than your monthly billed amount, when you took out your services you would have been advised how long discounts are.

Your bills will show a breakdown of any discounts or additional chargs.

Re: Balance brought forward

Jamie2005 — Mon, 02 Mar 2026 15:37:57 GMT

Nope I've never done a discount they have just taken more and put the rest into my next monthly bill and idk why

Re: Balance brought forward

caesarome — Mon, 02 Mar 2026 15:54:34 GMT

Feel free to post an image on your latest bill and the previous one and if you do please make sure your blank out your name and account number.