topic Updating address - in Account & Billing

Updating address -

Ireman — Mon, 02 Mar 2026 09:48:19 GMT

Sky doesn't have my full address ( missing eircode) ... trying to update on the app but no luck. Tried calling but again the wait times are crazy ... is there any other way .. email adress to send .. txt ??? making me regret moving to Sky !!!! 😞

Re: Updating address -

caesarome — Mon, 02 Mar 2026 10:15:40 GMT

@Ireman

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Updating address -

J_ham — Mon, 02 Mar 2026 10:50:12 GMT

Thanks @caesarome for escalating this. We’ve sent @Ireman an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.