topic Sky id in Account & Billing

Sky id

Emma-s — Sun, 01 Mar 2026 20:10:05 GMT

Hi, I have been with sky almost a year I think, I am now trying to access the account to check some details. However when linking sky id it is saying there is no account found, I don't have access to the account number and so have been trying to use the last 6 numbers of tbe account the payments come from but I am still having issues Thanks Emma

Re: Sky id

JimM1 — Sun, 01 Mar 2026 20:16:42 GMT

@Emma-s Account number is on a bill if you have one, also on the email at the start off your contract, it has the title ""Your first Sky bill - everything you need to know""

Re: Sky id

Emma-s — Sun, 01 Mar 2026 20:21:22 GMT

Thanks for your help, I actually can't even find any correspondence via email from sky unfortunately so unable to access the details this way!

Re: Sky id

caesarome — Sun, 01 Mar 2026 20:26:30 GMT

@Emma-s

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 9pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Sky id

JimM1 — Sun, 01 Mar 2026 20:26:43 GMT

@Emma-s Just call sky from your home landline phone, dial 150 8am - 8pm will be linked to your account, pass security and Customer Service may give it to you or link you all up, account number is 12 digits so you know!

Re: Sky id

Emma-s — Sun, 01 Mar 2026 20:31:53 GMT

Thanks guys appreciate your help

Re: Sky id

J_ham — Mon, 02 Mar 2026 08:40:42 GMT

Thanks @caesarome for escalating this. We’ve sent @Emma-s an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.