topic Re: LINK NEW ACCOUNT, AFTER CANCELLING ORDER in Account & Billing

LINK NEW ACCOUNT, AFTER CANCELLING ORDER

Lynette6_ — Sat, 13 Sep 2025 16:07:10 GMT

Good Afternooon

To cut a long story short, I have cancelled my Full fibre, and sky stream. ( broadband was not acvitvated ) after 4 hours on the phone today sorting this out. ( incorrect advise given last week on the phone ). My current stream has been cancelled.

They have set up a new account and have ordered myself a new sky stream box, and new broadband, ( which suits my needs more ). I am unable to see this new account or unlink the old one.

As I understand it, I will be given a new account number.

Can anyone advise or help, so I can view via the app the new order for stream and broadband.

Thanks

Re: LINK NEW ACCOUNT, AFTER CANCELLING ORDER

JimM1 — Sat, 13 Sep 2025 17:22:43 GMT

@Lynette6_ See if the help linked below is off any use.

Sky iD help | Sky Help | Sky.com | Sky Help | Sky.com

Re: LINK NEW ACCOUNT, AFTER CANCELLING ORDER

Lynette_3 — Sat, 13 Sep 2025 18:27:03 GMT

Hello Jim

Thank you for the link, I ended up calling Sky accounts team, who realised when the agent was setting up my account today, he inputted in the incorrect email address. Which is why I could not see my account, or view or track the orders for stream, and router. Or even recover the account.

The old account is now disconnected.

Thank you.

Re: LINK NEW ACCOUNT, AFTER CANCELLING ORDER

Kinderandray80 — Sun, 01 Mar 2026 16:19:37 GMT

Link sky stream

Re: LINK NEW ACCOUNT, AFTER CANCELLING ORDER

Kinderandray80 — Sun, 01 Mar 2026 16:22:03 GMT

That's fine my sky stream still not working

Re: LINK NEW ACCOUNT, AFTER CANCELLING ORDER

Kinderandray80 — Sun, 01 Mar 2026 16:22:40 GMT

Sky stream not working .can't link it

Re: LINK NEW ACCOUNT, AFTER CANCELLING ORDER

MightyQuinn — Sun, 01 Mar 2026 16:30:31 GMT

@Kinderandray80 wrote:
Sky stream not working .can't link it

Hi @Kinderandray80 Just checking that you know that you are only talking to other customers, not Sky customer services.

Re: LINK NEW ACCOUNT, AFTER CANCELLING ORDER

caesarome — Sun, 01 Mar 2026 16:56:23 GMT

@Kinderandray80

Feel free to provide is with the complete storry as posting a few words doesn't explain anything so what is not working or what are you trying to do ?