topic Re: Changing payment method in Account & Billing

Changing payment method

hannah99regent — Fri, 27 Feb 2026 21:31:20 GMT

Have been trying to change the payment method for Sky streaming account from card to direct debit, both on the app and on the website but keep getting message that the details don't match. Have tried to find out via the website why I can't make the change but with no success

Re: Changing payment method

caesarome — Fri, 27 Feb 2026 21:33:54 GMT

@hannah99regent

Is it after entering the direct debit details that you see this message ?

Re: Changing payment method

hannah99regent — Sun, 01 Mar 2026 15:55:05 GMT

Yes (sorry for the late response)

Re: Changing payment method

MightyQuinn — Sun, 01 Mar 2026 16:00:28 GMT

Hi @hannah99regent I am only guessing, but it is at least 14 days before your payment date?

Re: Changing payment method

hannah99regent — Sun, 01 Mar 2026 16:07:37 GMT

Have already made first payment plus two overpayments.