topic Re: Double payment in Account & Billing

Double payment

Jellycat2021 — Sat, 28 Feb 2026 21:56:34 GMT

Hi, my bill was paid twice, in error. It's a substantial amount of money that I just can't afford to pay in advance for next month - how can I get a refund for one payment? Thanks

Re: Double payment

caesarome — Sat, 28 Feb 2026 22:00:53 GMT

@Jellycat2021

If you made a manual payment when there was no need to because it was paid via your usual payment method you have setup on your account and you see a credit on it now we can arrange some help for you from Sky's messaging team so if you would like to be contacted in private via here then can you confirm that you do see a credit then the help can be arranged for tomorrow.

Re: Double payment

Jellycat2021 — Sat, 28 Feb 2026 22:35:42 GMT

Thanks for that. Yes, I see a credit. Please pass it on for private message. Thank you so much

Re: Double payment

caesarome — Sat, 28 Feb 2026 22:41:36 GMT

@Jellycat2021

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Double payment

Jellycat2021 — Mon, 02 Mar 2026 09:54:13 GMT

Hi, nobody has contacted me yet. Do you know how long it usually takes? Thank you 😊

Re: Double payment

-Pearlx- — Mon, 02 Mar 2026 10:02:38 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141