topic Re: Refund of Credit in Account & Billing

Refund of Credit

Carl_- — Fri, 27 Feb 2026 21:34:39 GMT

Hi. I cancelled my Sky Broadband on February 14th 2026 and was wondering how long it takes or if I have to contact Sky to receive credit paid back to me. Thanks

Re: Refund of Credit

caesarome — Fri, 27 Feb 2026 21:37:39 GMT

@Carl_-

It can take quite a few weeks to be automatically refunded but if you can confirm that your payment details are still in place then we can alert Sky's messaging team on here to your post as they can then help with getting this refunded back to you and if all things are well it should be back with you by the very latest next Friday.

Re: Refund of Credit

Carl_- — Sat, 28 Feb 2026 19:00:41 GMT

Hi thanks, yes I still have my payment account open with sky

Re: Refund of Credit

GD1 — Sat, 28 Feb 2026 19:06:56 GMT

@Carl_- To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Refund of Credit

LJB-C — Sat, 28 Feb 2026 20:04:15 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.