topic Re: Leaving fees in Account & Billing

Leaving fees

Nicky0000001 — Sat, 28 Feb 2026 17:45:37 GMT

I'm thinking of leaving Sky and finding an alternative cheaper TV and broadband provider, so I went on the live chat to find out what they could do and what the fees would be. For starters they were able to reduce my bill by about £5 a month and then stick a £20 admin fee on to my next bill!!

I asked what the fees would be if I was to leave... For TV £480 and for broadband will be £214.60 totalling £695.50 just to leave!!

Re: Leaving fees

splatto — Sat, 28 Feb 2026 17:51:48 GMT

The broadband you can cancel without a fee if you've had the April price rise.

Re: Leaving fees

Nicky0000001 — Sat, 28 Feb 2026 17:58:13 GMT

Ok, thank you.

I've just found my email from the 20th February to say that my TV and broadband is going up.

So, I assume then that I wouldn't have to pay early termination fee if I terminate within 401 days of receiving the email?

Re: Leaving fees

Daniel0210 — Sat, 28 Feb 2026 18:05:43 GMT

@Nicky0000001 wrote:

So, I assume then that I wouldn't have to pay early termination fee if I terminate within 401 days of receiving the email?

@Nicky0000001

Its 30 days not 401, and it only applies to Broadband/Talk, Sky+ and Sky Q.

Re: Leaving fees

SKY1992bf — Sat, 28 Feb 2026 18:03:33 GMT

@Nicky0000001 This article may help

https://www.sky.com/help/articles/changes-to-your-sky-subscription-uk?DCMP=dmc-skycom:ec_changes

Re: Leaving fees

splatto — Sat, 28 Feb 2026 18:04:23 GMT

@Daniel0210 wrote:
@Nicky0000001 wrote:
So, I assume then that I wouldn't have to pay early termination fee if I terminate within 401 days of receiving the email?
@splatto
Its 30 days not 401, and it only applies to Broadband/Talk, Sky+ and Sky Q.

I know. I only mentioned broadband, and never mentioned 401 days.

Re: Leaving fees

Daniel0210 — Sat, 28 Feb 2026 18:06:32 GMT

@splatto

Apologies, I tagged wrong person. Post edited.

Re: Leaving fees

Nicky0000001 — Sat, 28 Feb 2026 18:10:19 GMT

I don't know where 401 came from 🤣