Return labels

JL2711 — Sat, 28 Feb 2026 16:35:26 GMT

Hi,

I need to return my sky hub but can't find the return labels. Can you send me some?

Jim Lester

Re: Return labels

Daniel0210 — Sat, 28 Feb 2026 16:38:38 GMT

@JL2711
You may not be aware but you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

NOTE: Posts on here suggest in some cases Sky are not requesting the return of some Sky Q boxes (check with them if you’re unsure).

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Return labels

caesarome — Sat, 28 Feb 2026 17:01:22 GMT

@JL2711

You can print your own here:

https://www.sky.com/help/articles/return-tv-broadband

Or wait until you receive the packaging from Sky and this should appear on your account here:

https://www.sky.com/ordertracking

topic Re: Return labels in Account & Billing

Return labels

Re: Return labels

Re: Return labels