topic Re: Need refund to existing payment method in Account & Billing

Need refund to existing payment method

Anonymous — Sat, 28 Feb 2026 12:54:25 GMT

Can't understand why we have to chase for our refund after cancelling! So many posts of people looking for their money back instead of waiting weeks for it automatically. Please get my refund sorted.

Re: Need refund to existing payment method

mr.tickle — Sat, 28 Feb 2026 13:05:54 GMT

This is a customer-to-customer discussion forum - I'm afraid the Sky billing team won't ever see or read your post here.

Re: Need refund to existing payment method

caesarome — Sat, 28 Feb 2026 13:20:39 GMT

@Anonymous

Is your payment method still setup on the account ?

Re: Need refund to existing payment method

Anonymous — Sat, 28 Feb 2026 13:56:08 GMT

Yes it is thanks for response

Re: Need refund to existing payment method

caesarome — Sat, 28 Feb 2026 13:57:27 GMT

@Anonymous

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Need refund to existing payment method

Anonymous — Sat, 28 Feb 2026 15:28:00 GMT

No but some people seem to be able to escalate posts to the Sky Messaging team soon I'm following suit with all the other people that have this issue