topic Re: Returned equipment in Account & Billing

Returned equipment

Jack383 — Tue, 24 Feb 2026 09:00:03 GMT

Hi, I returned my sky Q box (following cancellation), on 24/1/26. I've not received any confirmation of receipt from Sky and I'm getting requests to return it. I have my Royal Mail proof of posting/delivery receipt. Please can you help?

Thanks.

Re: Returned equipment

MightyQuinn — Tue, 24 Feb 2026 09:09:29 GMT

@Jack383

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Returned equipment

Jason- — Tue, 24 Feb 2026 09:29:28 GMT

Hello @MightyQuinn, thanks for making us aware of @Jack383's post. I'll be sure to drop them an invite just now and we can look into this for them 😊

Thanks, Jason-

Re: Returned equipment

Jack383 — Sat, 28 Feb 2026 07:25:57 GMT

Thank you for your help 🙂