https://helpforum.sky.com/t5/Account-Billing/Over-paid/m-p/5220795#M283782 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4626562">@StevieDi</a>&nbsp;</P> <P>Have you made an unnecessary manual payment?&nbsp;<BR /><BR />The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. <BR /><BR />Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.<BR /><BR />If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that <STRONG>having confirmed it’s now showing as a credit.</STRONG></P> Fri, 27 Feb 2026 12:15:15 GMT Daniel0210 2026-02-27T12:15:15Z https://helpforum.sky.com/t5/Account-Billing/Over-paid/m-p/5220783#M283780 <P>Hi</P><P>iv realised that I have been charged twice in February. Can you explain this.&nbsp;</P> Fri, 27 Feb 2026 12:04:52 GMT https://helpforum.sky.com/t5/Account-Billing/Over-paid/m-p/5220783#M283780 StevieDi 2026-02-27T12:04:52Z https://helpforum.sky.com/t5/Account-Billing/Over-paid/m-p/5220795#M283782 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4626562">@StevieDi</a>&nbsp;</P> <P>Have you made an unnecessary manual payment?&nbsp;<BR /><BR />The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. <BR /><BR />Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.<BR /><BR />If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that <STRONG>having confirmed it’s now showing as a credit.</STRONG></P> Fri, 27 Feb 2026 12:15:15 GMT https://helpforum.sky.com/t5/Account-Billing/Over-paid/m-p/5220795#M283782 Daniel0210 2026-02-27T12:15:15Z https://helpforum.sky.com/t5/Account-Billing/Over-paid/m-p/5220826#M283793 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4626562">@StevieDi</a>&nbsp;</P> <P>Ate you new to Sky as you are charged twice within the first month.</P> Fri, 27 Feb 2026 13:08:57 GMT https://helpforum.sky.com/t5/Account-Billing/Over-paid/m-p/5220826#M283793 caesarome 2026-02-27T13:08:57Z