topic Re: sky cancelled my subscription in Account & Billing

sky cancelled my subscription

hclem — Wed, 11 Feb 2026 03:02:30 GMT

hi I have received an email from sky saying my sky puck subscription has been cancelled yesterday. is this a scam?

Re: sky cancelled my subscription

martswain — Wed, 11 Feb 2026 07:36:46 GMT

What address did the email come from?

Did it address you personally, starting Dear XXXXXX (your first name on the account)?

Post the content with any personal detail redacted.

Are you behind with payments?

Re: sky cancelled my subscription

hclem — Wed, 11 Feb 2026 10:27:04 GMT

email sent from notifications.contact.sky

We're just letting you know that the following products with us will be cancelled on 10 February.

Your products

•
Sky Stream puck

Returning your Sky equipment

As one or more of your Sky Pucks are Sky owned, they will need to be returned to us. Don't worry, we'll send you the pre-paid returns packaging. You'll then need to return the equipment to avoid being charged. For more details go to sky.com/returns.

We'll be in touch soon if there are any applicable refunds. If you've got any other open orders with us, these won't be cancelled unless you've asked us to.

For more information on the products and subscriptions being cancelled, your terms and conditions, and to view your bill you can go to sky.com.

Thanks,

Your Sky Team

Please do not reply to this email as it is an unmanned mailbox

You subscribe to Sky’s products and services, so this service message is to help you make the most of them

Please add notifications.contact.sky to your address book or safe sender list.
This email was sent to you by Sky UK Ltd 2026.
. Sky Subscribers Services Limited is an appointed representative of Sky UK Limited which is authorised and regulated by the Financial Conduct Authority

Privacy Policy

CNX9004

im in credit and the email started with my first name

Re: sky cancelled my subscription

caesarome — Wed, 11 Feb 2026 11:57:27 GMT

@hclem

That reads as an email from Sky to me so do you plan on calling them about this or do you want us to escalate your post to the messaging team on here ?

Re: sky cancelled my subscription

martswain — Wed, 11 Feb 2026 12:35:02 GMT

Looks genuine @hclem , you'll have to call Sky to see what is going on.

As it's now the 10th, have your services stopped?

Have you made changes to your contract recently?

Does anyone else know your details?

Accounts are not normally in credit, so how did that happen?

Re: sky cancelled my subscription

Rav250uk — Fri, 27 Feb 2026 10:22:47 GMT

Funny I got this mail too but stated my service will be cancelled on the 24 February. But my contact until 2027. I will call Sky and ask why this error was sent.