topic Re: Credit Refund Due Post Cancellation in Account & Billing

Credit Refund Due Post Cancellation

NigelP — Fri, 27 Feb 2026 09:32:55 GMT

Good morning. I cancelled all my Sky Services a few weeks ago, which has all been down and my 'final' bill was paid on the 20th February (lower than usual due to the cancellation). However, my "next" bill shows a Credit balance. This next bill (well, not really a bill, but a credit refund) is due on the 20th March. My Direct Debit is still active .

Can this be processed as soon as possible as understand that I can ask for this to be expedited.

Thank you.

Re: Credit Refund Due Post Cancellation

GD1 — Fri, 27 Feb 2026 09:59:34 GMT

@NigelP To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Credit Refund Due Post Cancellation

Jason- — Fri, 27 Feb 2026 10:23:33 GMT

Good Morning @GD1, thanks for making us aware of @NigelP's post. I'll drop them an invite now and we can get this refund sorted 👍🏻

Cheers, Jason

Re: Credit Refund Due Post Cancellation

NigelP — Sat, 07 Mar 2026 12:31:13 GMT

Hi @Jason- Just as per our conversation last weekend, could you drop me a message again today regarding this. Thank you 🙂

Re: Credit Refund Due Post Cancellation

Jason- — Sat, 07 Mar 2026 13:03:38 GMT

Hello @NigelP, that's me just online now for the day so I'll drop you another invite and we can start a new chat 👍🏻

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Cheers, Jason-

Re: Credit Refund Due Post Cancellation

Jason- — Sat, 07 Mar 2026 13:18:43 GMT

An update on this. I've had a chat with @NigelP and have managed to get things sorted 👍🏻

If there is anything else we can help with then please don't hesitate to get back in touch with here on the Sky Community.

Cheers, Jason-