topic Re: Refund in Account & Billing

Refund

Carl52 — Thu, 26 Feb 2026 17:52:44 GMT

Hi we have cancelled our account and returned all products and were told we would get refunded the bill that went out when it shouldn't have as it had been cancelled but we still haven't received this payment back?

Re: Refund

Daniel0210 — Thu, 26 Feb 2026 18:01:42 GMT

@Carl52

Payments continue throughout any notice period so it's quite normal for there to be another bill.

Refunds after cancelling should take about 6 weeks from your last day of connection but posts suggest it’s taking longer.

We can help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm in your reply that it’s currently showing as a credit on your Sky account and if the payment method is still active.

Re: Refund

Chrisee — Thu, 26 Feb 2026 18:02:03 GMT

@Carl52 refunds take roughky 6 weeks to come through oncectheckit has been checked back in which itself takes a coupke of weeks. However you can call Sky tonhurry things up.