topic Re: Refund in Account & Billing

Refund

Gemstar85 — Thu, 26 Feb 2026 14:15:46 GMT

I cancelled 2 month ago sky still took £50 i called they said itll be back in my account, but still nothing. I cant even see the old old bill. They sholudnt of even taken it.

Re: Refund

Daniel0210 — Thu, 26 Feb 2026 14:58:00 GMT

@Gemstar85 wrote:
They sholudnt of even taken it.

@Gemstar85

Billing continues through a notice period. Bills for Sky+, Sky Q and Broadband /Talk are generated 14 days prior to a payment date. For Mobile, Glass and Stream it's 3 days before the payment date. It's therefore quite normal that another bill payment will be required. Of course any overpayment will be reimbursed to you. This can take up to 6 weeks from your last day of connection.

Is it showing as a credit on your Sky account?

Re: Refund

Gemstar85 — Thu, 26 Feb 2026 15:13:10 GMT

Not in credit. Cancelled dec paid jan n feb. 50 for weakest internet. I wont be recommending anyone anyway. Sky said 7 days not 6 weeks. Wish i cancelled them on my bank app now.

Re: Refund

Daniel0210 — Thu, 26 Feb 2026 15:16:37 GMT

@Gemstar85

Did Sky send you an email after you cancelled acknowledging the cancellation? If you were then billed in January and February it sounds like you didn't cancel properly.

Re: Refund

Gemstar85 — Thu, 26 Feb 2026 15:33:23 GMT

Yes i had email confirming cancellation. I got disconnected yet still billed. They said theyll put it back in my bank rather than credit so i dont have to call to request it. Its just incompetance. Ill just call again in a few days and go in a few circles again.

Re: Refund

caesarome — Thu, 26 Feb 2026 16:07:27 GMT

@Gemstar85 wrote:
I cant even see the old old bill.

You should still be able to see your bill so what happens when you try to via this link:

https://www.sky.com/bill/tv-broadband-talk

Re: Refund

Gemstar85 — Thu, 26 Feb 2026 16:19:41 GMT

It took me to my account but nothing previous, its strange as Ive been with them for years.

Re: Refund

caesarome — Thu, 26 Feb 2026 16:26:22 GMT

What do you mean by "nothing previous" ?

Re: Refund

Gemstar85 — Thu, 26 Feb 2026 16:32:01 GMT

No previous bills, it would be great to see payments and the last one refunded or at least in credit. Its like its reset its self since i cancelled.

Re: Refund

caesarome — Thu, 26 Feb 2026 16:34:24 GMT

@Gemstar85

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund

LauraMac38 — Thu, 26 Feb 2026 17:01:53 GMT

Hi @caesarome , thanks for escalating this. We’ve sent @Gemstar85 an invite to chat.

Re: Refund

Gemstar85 — Fri, 06 Mar 2026 15:02:49 GMT

Hello i didnt see a response, i havnt received a refund. I cant see my old account to see progress of refund/credit thank you

Re: Refund

caesarome — Fri, 06 Mar 2026 16:13:43 GMT

@Gemstar85

Do you not see a chat bubble at the bottom of this page because you need to use this to communicate to Sky about this.