topic Re: Phone call - free TV? in Account & Billing

Phone call - free TV?

Penguinlegs — Thu, 26 Feb 2026 12:13:40 GMT

Just had a phone call from Sky (caller ID) telling me he was going to check I had the best deal.

I possibly, foolishly, confirmed my name and address. He then asked for my password and Mums maiden name, which I refused.

He gave in and started telling me I was entitled to a free 43 inch TV for only £1 more than we currently pay per month. I smelt a rat (I'm very sceptical) and told him we didn't need a new telly, it would be too big for our small house and we weren't interested. He got a bit stroppy and then said but you have a 43 inch TV in your house now. I replied that no we don't, he argued and I asked if he was spying on me. He put the phone down

Now, is this legit? The rat smell is still strong!

Re: Phone call - free TV?

caesarome — Thu, 26 Feb 2026 12:15:30 GMT

@Penguinlegs

From what you have said it sounds like a scam call designed to capture your account details so they can order the likes of tablets and phones from it as per this:

https://www.sky.com/help/articles/account-takeover

Re: Phone call - free TV?

Penguinlegs — Thu, 26 Feb 2026 12:17:25 GMT

Oh my giddy aunt. I've given my address!

I was half distracted as I've got the kids off school ill.

Re: Phone call - free TV?

caesarome — Thu, 26 Feb 2026 12:23:03 GMT

@Penguinlegs

They are not going to be able to do much with just an address as it is the password from your account details that scammers really want. I doubt you will, but should any device turn up then you must call Sky about returning it and do not give it to anyone including a courier who might turn up for it.

Re: Phone call - free TV?

Daniel0210 — Thu, 26 Feb 2026 12:25:19 GMT

@Penguinlegs

They try to obtain sufficient information to be able to order expensive mobile devices under your name which Sky innocently deliver to you.

The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it.

See the link posted by @caesarome

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll be a scam call.

Re: Phone call - free TV?

Penguinlegs — Fri, 27 Feb 2026 17:11:14 GMT

Thank you for that advice. I'll give them a call should anything arrive

Re: Phone call - free TV?

2muchTV — Sat, 28 Feb 2026 09:28:41 GMT

@Penguinlegs wrote:
Thank you for that advice. I'll give them a call should anything arrive

I would also suggest monitoring your account in the MySky for orders, account changes and the like.

Re: Phone call - free TV?

Penguinlegs — Sun, 01 Mar 2026 08:16:48 GMT

Thanks for the advice, I'll do that.