topic Re: Cancelling sky tv in Account & Billing

Cancelling sky tv

Teressa2468 — Thu, 26 Feb 2026 07:47:36 GMT

I need to cancel my sky

Re: Cancelling sky tv

Daniel0210 — Thu, 26 Feb 2026 07:48:38 GMT

@Teressa2468
To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the required 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

Remember that billing continues through the notice period after which a credit for any overpayment will show on your bills and should be refunded in about 6 weeks from your last day of connection.

If you are cancelling Sky Q or Stream return packaging will be sent out near the end of your notice period for any loaned equipment Sky are expecting back. It’s important that you obtain proof of posting and keep it safe and indefinitely.

Re: Cancelling sky tv

Teressa2468 — Thu, 26 Feb 2026 08:00:14 GMT

I cant afford to pay exit fees

Re: Cancelling sky tv

Daniel0210 — Thu, 26 Feb 2026 08:08:42 GMT

@Teressa2468

Are you wishing to leave due to the forthcoming April price increase? If you are, and you've received your letter or email outlining the price increase, if you have Sky+ or Sky Q, it will give you a number to call to cancel penalty free.

Re: Cancelling sky tv

MarkGoldsmith — Thu, 26 Feb 2026 13:16:29 GMT

@Teressa2468 wrote:
I cant afford to pay exit fees

Unfortunately if are in a minimum term contract, Sky are within their legal right to charge an early termination fee. The reason that minimum term contracts exist is that the provider is guaranteed that money, and as a result, they give you a discount on the subscription. The only circumstance which allows you to leae penalty free only applied to Sky + or Sky Q and is related to the annual price rise only.

Re: Cancelling sky tv

DaveDrizen — Thu, 26 Feb 2026 13:31:49 GMT

@MarkGoldsmith wrote:
@Teressa2468 wrote:
I cant afford to pay exit fees
Unfortunately if are in a minimum term contract, Sky are within their legal right to charge an early termination fee. The reason that minimum term contracts exist is that the provider is guaranteed that money, and as a result, they give you a discount on the subscription. The only circumstance which allows you to leae penalty free only applied to Sky + or Sky Q and is related to the annual price rise only.

That quite simple if you are Sky Q or Sky+ you just phone up when you get email or letter and tell you want to cancel due the price increase. You don't have to tell that you can't afford it any more.