topic Re: Issues with my internet in Account & Billing

Issues with my internet

nymph — Wed, 25 Feb 2026 21:18:28 GMT

I had an issue with my internet on the 1-2-26 and I did not have it for 5 days and the lady I spoke to say I will get compensation on my next bill and I have looked at it and it seems far to much .so I want to know if they have made amends

Re: Issues with my internet

caesarome — Wed, 25 Feb 2026 22:08:05 GMT

@nymph wrote:

I have looked at it and it seems far to much

The credit should work out at £9.98 per day and starts from day three:

https://www.sky.com/help/articles/auto-compensation#reasons

Re: Issues with my internet

Daniel0210 — Thu, 26 Feb 2026 03:26:45 GMT

@nymph
Auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.