topic Re: Issues setting up new account in Account & Billing

Issues setting up new account

elj25 — Tue, 18 Nov 2025 13:14:48 GMT

I keep trying to set up a new account for broadband + TV, get right through to last page and get a blank screen, tab title changes to 'We're sorry' and the url changes to https://www.sky.com/checkout/error?=stream&code=create.order.failure

I've tried with chat multiple times but it's pretty useless and isn't recognising what the error is.

I realised in one of the attempts I'd created an account so I changed that to a different email address, signed out, and tried again as a new customer after seeing other community posts and still have had no luck.

Re: Issues setting up new account

caesarome — Tue, 18 Nov 2025 13:37:32 GMT

@elj25

As we can't escalate your posts at present you are going to have to call Sky about this and perhaps talk to their ID team to get some help n getting this sorted. An alternative option is to use one of the social media links at the bottom of this page to get some help.

Re: Issues setting up new account

elj25 — Thu, 27 Nov 2025 12:21:32 GMT

I can't even seem to find a contact number anywhere on their site, everything just takes me to the chat assistant or directs here? It's putting me off joining at this point!

Re: Issues setting up new account

JS84 — Sun, 08 Feb 2026 20:05:58 GMT

Unbelivable that I'm also having the same issue almost 3 months later. Have tried different browsers and o the phone app. The app stays on a blank page and browser goes to https://www.sky.com/checkout/error?c=stream&code=create.order.failure.

Someone needs to look into this.

Re: Issues setting up new account

caesarome — Sun, 08 Feb 2026 20:10:13 GMT

@JS84

Are you trying to sign up to Sky when this is happening ?

Re: Issues setting up new account

JS84 — Mon, 09 Feb 2026 20:20:24 GMT

Already have broadband, trying to get TV

Re: Issues setting up new account

caesarome — Mon, 09 Feb 2026 20:25:50 GMT

@JS84

Are you signed in with your main Sky ID when trying to do this ?

If you are then calling will be your only option.

Re: Issues setting up new account

JS84 — Tue, 17 Feb 2026 14:05:03 GMT

Yes, signed in

Re: Issues setting up new account

Gb234 — Wed, 25 Feb 2026 15:07:53 GMT

Same issue here.