Account postcode error

AlyssaDoran — Wed, 25 Feb 2026 12:37:21 GMT

I'm trying to set up my new sky account and ID for my new home which I am moving to in a couple of days.

Ive purchased a new contract with sky just this morning to start on the 11th March; however I was told I'll be able to login to the app to track delivery straight away.

when I go to login it doesn't recognise either the postcode of my current and new address, I'm not sure which one I should be using.

i did have an old account which I made under the same email address, I'm wondering if this is causing issues?

thank you

alyssa

Re: Account postcode error

caesarome — Wed, 25 Feb 2026 13:05:33 GMT

@AlyssaDoran wrote:

i did have an old account which I made under the same email address, I'm wondering if this is causing issues?

@AlyssaDoran

It might be causing issues so have you tried logging into the old account and removing the email address from it ?

topic Account postcode error in Account & Billing

Account postcode error

Re: Account postcode error