topic Mis selling & billing issues in Account & Billing

Mis selling & billing issues

KP62 — Tue, 24 Feb 2026 22:23:35 GMT

We recenty had to report a fault with our Sky, once my call finished I received a couple of emails confirming my change of package. this was news to me, as this never discussed. I have been tryng to get this situation resolved and get a refund on the rental charges. Each time I call a promise is given to resolve however nothing is being done. I did send an email and again was assured it would be resolved. My last email said we have been trying to contact you, however I have not received any email or telephone calls. I have just sent another email now. Pulling my hair out now!

Re: Mis selling & billing issues

caesarome — Tue, 24 Feb 2026 22:32:30 GMT

@KP62

If you want to put in a complaint seeing as you seem to be getting nowhere at present then you can fill in this form.

https://www.sky.com/help/complaints

This gives Sky 8 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further.

Re: Mis selling & billing issues

KP62 — Tue, 24 Feb 2026 22:36:12 GMT

Hi thanks for replying, have done that however still not getting anywhere far. I have sent another email I got from this team tonight as they say they have tried to contact me, however I have had no emails or telephone calls 😞

Re: Mis selling & billing issues

Daniel0210 — Wed, 25 Feb 2026 04:42:21 GMT

@KP62

So have 8 weeks elapsed since you made an official complaint, I don't mean just an email to Sky outlining the issue?

Re: Mis selling & billing issues

KP62 — Wed, 25 Feb 2026 13:43:51 GMT

Thanks for your reply.

I sent an email again last night again regarding this issue, this has been going on for 6 weeks with SKY, if I do not get a response I will refer this to CISAS.

Re: Mis selling & billing issues

Daniel0210 — Wed, 25 Feb 2026 13:46:20 GMT

@KP62

Did you make a complaint as per the link in the post by @caesarome ?

Re: Mis selling & billing issues

KP62 — Wed, 25 Feb 2026 14:35:49 GMT

Yes I did

Re: Mis selling & billing issues

Sosij — Wed, 25 Feb 2026 15:29:19 GMT

Same so hard to get in touch just a robot trying to charge me extra 2pound what for

Re: Mis selling & billing issues

caesarome — Wed, 25 Feb 2026 16:07:34 GMT

@KP62

Then as stated earlier you now need to give Sky time to respond to your complaint, at most that will be 8 weeks after which you can request the deadlock letter that will allow you to take it further.

Re: Mis selling & billing issues

Mark39 — Thu, 26 Feb 2026 10:03:42 GMT

@Sosij easy way to find out - check your bill. Compare it with a previous one to see where the £2 is coming from.