topic Payment taken twice in Account & Billing

Payment taken twice

Sian96 — Tue, 24 Feb 2026 22:06:43 GMT

Manual payment made on 19/02 to pay my bill early due to personal finance changes. But the direct debit has now also been taken today, 24/02. This has now taken my current account into an over draft. Please process my refund? Thak-you

Re: Payment taken twice

Mark39 — Tue, 24 Feb 2026 22:11:37 GMT

@Sian96 once ypur Sky account shows that you're in credit, we can help you request a refund which will take around 5 days.

It's unwise and unnecessary to make a manual payment as it won't necessarily stop the scheduled automated direct debit payment.

Re: Payment taken twice

caesarome — Tue, 24 Feb 2026 22:12:35 GMT

@Sian96

As you have found manually paying the bill to close to your payment date does not stop it from being taken via the direct debit so now you have done this can you confirm that you see a credit on your account ?

Re: Payment taken twice

Sian96 — Tue, 24 Feb 2026 22:15:17 GMT

Yes I can see other people have had the same issue this evening. I can confirm my account has been credited. Please advise on how to process my refund?

Re: Payment taken twice

caesarome — Tue, 24 Feb 2026 22:30:40 GMT

@Sian96 wrote:

Yes I can see other people have had the same issue this evening.

That is because like you they have made manual payments when there was no need to.

To get you some help with a refund of the credit I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Payment taken twice

Brill+Gill — Wed, 25 Feb 2026 08:31:26 GMT

Hi @caesarome, thanks for escalating this. We’ve sent @Sian96 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.