topic Re: Credit refund in Account & Billing

Credit refund

Plclarke — Tue, 24 Feb 2026 15:13:09 GMT

My Sky broadband was cancelled, the equipment returned, and I am no longer with yourselves. I have just looked on my account and my recent bill for February shows a credit on it. I therefore would like a refund processing please.

Re: Credit refund

Daniel0210 — Tue, 24 Feb 2026 15:16:01 GMT

@Plclarke
Refunds seem to be taking a bit longer than the usual 6 weeks from your last day of connection.

We can help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm in your reply if the payment method is still active.

Re: Credit refund

MightyQuinn — Tue, 24 Feb 2026 15:16:20 GMT

@Plclarke wrote:
I am no longer with yourselves.

Hi @Plclarke Sorry, not us. Please see Welcome below for information about this community forum.