topic Re: Cancel sky in Account & Billing

Cancel sky

Markkk — Mon, 23 Feb 2026 21:30:49 GMT

I have an account in my name last yr in may my partner extended my contract without my knowledge and we have now split up and I want to cancel and sky are telling me I'm in contract until may 2027 I can't see how they can hold me to that when I knew nothing about it

Re: Cancel sky

Mark39 — Mon, 23 Feb 2026 21:38:36 GMT

@Markkk presumably your partner had the necessary information to satisfy Sky's verification procedure and access your account. All subscription changes are notified to the accountholder's email address.

Re: Cancel sky

Markkk — Mon, 23 Feb 2026 22:09:13 GMT

I've not seen any emails but to be honest I don't really check them but nonetheless I didn't authorise it and he was my husband so will know a lot about me

Re: Cancel sky

caesarome — Mon, 23 Feb 2026 22:19:16 GMT

If you husband knew the telephone password and/or passed the security questions that might have been asked then Sky will have acted upon his instructions so if you are in a contract as you are finding out they are within their rights to not let you cancel.

Re: Cancel sky

Mark39 — Mon, 23 Feb 2026 22:25:10 GMT

@Markkk wrote:

I've not seen any emails but to be honest I don't really check them....

That's a shame, as part of the reason they're sent is to highlight changes you're not aware of.

All you can do is plead your case with Sky.

Re: Cancel sky

Markkk — Tue, 24 Feb 2026 12:06:20 GMT

Well looks like he will get off with it and I be stuck with bill