topic Re: Return in Account & Billing

Return

Return1 — Mon, 23 Feb 2026 15:33:51 GMT

I got a message and package for return something but I have nothing to return, no any device, broadband, tv or mobile device.

Re: Return

caesarome — Mon, 23 Feb 2026 16:25:28 GMT

@Return1

Have you cancelled anything recently ?

Re: Return

Return1 — Mon, 23 Feb 2026 16:26:46 GMT

Just a message that I have a return.

Re: Return

Daniel0210 — Mon, 23 Feb 2026 16:32:36 GMT

@Return1

What Sky subscriptions (if any) do you have?

Re: Return

caesarome — Mon, 23 Feb 2026 16:37:04 GMT

@caesarome wrote:

@Return1

Have you cancelled anything recently ?

Is that a no ?

Re: Return

Return1 — Mon, 23 Feb 2026 17:18:18 GMT

Yes , it is a no.

Re: Return

MightyQuinn — Mon, 23 Feb 2026 17:48:00 GMT

Hi @Return1 Have you taken out a new minimum term on any of your subscriptions? In my case I renegotiated my Sky Q and unbeknown to me, they cancelled Multiscreen and added it in again at a cheaper price. This triggered a return of the Mini boxes. A quick call and they told me to ignore it but I will still receive the packaging.

Re: Return

Return1 — Mon, 23 Feb 2026 18:00:22 GMT

So what should I so now? Just ignore it or call them?

Re: Return

MightyQuinn — Mon, 23 Feb 2026 18:22:34 GMT

@Return1 wrote:
So what should I so now? Just ignore it or call them?

Hi @Return1 I called them.