I’ve been

Olly0 — Mon, 23 Feb 2026 15:43:36 GMT

Hi I've been billed for no return of my sky broadband router and I sent it back in the allocated time and I got confirmation from you guys saying that's for returning your sky hub

I need this resolving asap

Re: I’ve been

Daniel0210 — Mon, 23 Feb 2026 15:46:08 GMT

@Olly0
You may not be aware but you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

The returns are dealt with by Unipart on behalf of Sky and they are apparently taking quite a number of weeks to process them at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Community Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

topic I’ve been in Account & Billing

I’ve been

Re: I’ve been