Prepaid return package label

Ar143 — Sun, 22 Feb 2026 23:08:17 GMT

My name is Arya unfortunately I haven't received prepaid return package and labels

what should I do?

Re: Prepaid return package label

Daniel0210 — Mon, 23 Feb 2026 04:35:04 GMT

@Ar143
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

NOTE: Posts on here suggest in some cases Sky are not requesting the return of some Sky Q boxes (check with them if you’re unsure).

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Prepaid return package label

caesarome — Mon, 23 Feb 2026 05:35:03 GMT

@Ar143

You don't say what you are due to return but usually the dispatch of these can be seen here:

https://www.sky.com/ordertracking

topic Re: Prepaid return package label in Account & Billing

Prepaid return package label

Re: Prepaid return package label

Re: Prepaid return package label