topic Re: Complaint yet AGAIN in Account & Billing

Complaint yet AGAIN

NickiDee — Mon, 23 Feb 2026 01:00:40 GMT

My broadband is due to be paid today and my bill is stating that I owe £158 or more and I need to know why please? I've NEVER had sky glass ONLY WiFi and I can't get cut off as I need to be able to get in contact with my mental health crisis team if there's any kind of emergency regarding my mental state or something else

Re: Complaint yet AGAIN

Daniel0210 — Mon, 23 Feb 2026 04:32:52 GMT

@NickiDee wrote:

My broadband is due to be paid today and my bill is stating that I owe £158 or more and I need to know why please

@NickiDee

You were informed back in December that we are fellow customers here so we can't see your bills. Compare this bill to a previous one to see where the figure of £158 is calculated from.

If you require help from Sky contact the Accessibility Team that you were advised to register with.

Re: Complaint yet AGAIN

caesarome — Mon, 23 Feb 2026 05:34:05 GMT

@NickiDee

What shows when you look at your latest bill here and compare it to a previous one:

https://www.sky.com/bill/tv-broadband-talk

Was last months bill paid for example ?