topic Re: Payment failed in Account & Billing

Payment failed

Cristina87 — Sun, 22 Feb 2026 21:49:21 GMT

My February bill was due I had enough money on credit. The direct debit keeps trying to come out even though when I looked on the credit it has been deducted off that and now I have a bill for March saying is due on the 5th but my bills are supposed to be on the 19th? I am confused as I am new to Sky does anyone experienced this too? What should I do? T.I.A

Re: Payment failed

caesarome — Sun, 22 Feb 2026 21:53:49 GMT

@Cristina87 wrote:
I am confused as I am new to Sky does anyone experienced this too?

If you are new to Sky then your first bill is paid two weeks after your service is activated and then the next one is two weeks after that then it will be monthly.

If you are new to Sky how do you have credit on your account, have you made a manual payment ?

Re: Payment failed

Cristina87 — Sun, 22 Feb 2026 22:04:19 GMT

Ive tried to pay the bill but it went on my credit but my credit is £0 now but the amount keeps trying to come out my bank but its not enough in there

Re: Payment failed

caesarome — Sun, 22 Feb 2026 22:17:44 GMT

@Cristina87

You do not need to make any manual payments as you have been doing as Sky will take it from the direct debit you have set up on your account.

If the credit is showing as £0 then that suggests it has been used to either pay the bill in full or has been used to part pay it, if the later it might explain why Sky are trying still to take the rest via the DD.