topic Re: Agreed discount has changed in Account & Billing

Agreed discount has changed

Anonymous — Sun, 22 Feb 2026 16:04:23 GMT

When I took out my contract I agreed take Multi Room at an agreed amount of £7.50 per month for 24 mths. (this was via chat and I have a screenshot to prove it).

The 24 months end in November. I have just noticed that part of the discount £2.50 has disappeared and I am now paying £10.

I have queried this and raised a complaint with no success.

Thankfully its only £2.50 per month but its the principal. I wondered if anyone could point me in the direction to get this resolved.

Re: Agreed discount has changed

caesarome — Sun, 22 Feb 2026 16:20:46 GMT

@Anonymous

When did you put the complaint in and how did you do this as it then gives Sky up to 8 weeks to resolve this and if they don't you can ask for a deadlock letter to take it further.

Re: Agreed discount has changed

Anonymous — Sun, 22 Feb 2026 16:48:07 GMT

Thank you for the information.

It was just last week. I got a reply with an explanation that didnt make sense to me it referred to VAT. It also confirmed the complaint was now closed. I will make contact again Thanks again

Re: Agreed discount has changed

caesarome — Sun, 22 Feb 2026 17:08:55 GMT

@Anonymous

You can fill in this form to do this:

https://www.sky.com/help/complaints

Give them the date and time that you agreed to the discounts so they can listen to the calls if needs be.

Re: Agreed discount has changed

Anonymous — Sun, 22 Feb 2026 17:27:05 GMT

I agreed through chat. I'm not sure if those are held but I will try again. Thankfully I have a screenshot.

Thanks again for your help

Re: Agreed discount has changed

PandJ2020 — Sun, 22 Feb 2026 17:52:16 GMT

@Anonymous wrote:
... it referred to VAT.

...unless the Government has changed VAT rates then that 'explanation' seems a, well, just wrong.

Re: Agreed discount has changed

Anonymous — Tue, 24 Mar 2026 15:55:13 GMT

After a break from dealing with this have been on chat today and also telephone. I am going to leave it now.

I have a screenshot of what I agreed to in November 2024 agreeing to multiscreen for £7.50 for 24 months.

I offered to send a copy.

Nobody wants to see it. I am being told I will pay £10 from April and there is nothing can be done about it.

Re: Agreed discount has changed

DaveDrizen — Tue, 24 Mar 2026 16:26:15 GMT

@Anonymous wrote:
When I took out my contract I agreed take Multi Room at an agreed amount of £7.50 per month for 24 mths. (this was via chat and I have a screenshot to prove it).
The 24 months end in November. I have just noticed that part of the discount £2.50 has disappeared and I am now paying £10.
I have queried this and raised a complaint with no success.
Thankfully its only £2.50 per month but its the principal. I wondered if anyone could point me in the direction to get this resolved.

Was all of your discounts for 24 months or was there two amounts . If you look on yourprevious bills you can see if this was the case. And the one for£2.50 was only for shorter periodwhich has now ended. It will show the end date of your discounts on the bill.