topic Old Netflix email address in Account & Billing

Old Netflix email address

Positian — Sat, 21 Feb 2026 16:53:44 GMT

I have had to change my Sky email address because Microsoft in their wisdom will no longer allow me to use my account because....... no idea. I was using the account when suddenly their AI, presumably, thought deleting old mail was an attack. So now I use gmail which is linked to my sky account

I want to change my email in Netflix because it is linked to the old email. But it wants me to confirm by sending a link to an old tablet I no longer have. No alternatives

So my question is how do I change my email in Netflix on a new device? Please

Re: Old Netflix email address

caesarome — Sat, 21 Feb 2026 17:06:05 GMT

@Positian wrote:

So my question is how do I change my email in Netflix on a new device? Please

@Positian

All is explained here:

https://help.netflix.com/en/node/134335

Re: Old Netflix email address

Positian — Sat, 21 Feb 2026 17:42:09 GMT

When I try to 'change email' I get this -

Looks like something went wrong.

Sorry, we're having trouble with your request. Let's wait and try that again.

I went to Netflix help bot and explained. They said contact Sky

I wonder if it is because I only just changed the email address on my Sky account and the database is not

Re: Old Netflix email address

MarkGoldsmith — Sun, 22 Feb 2026 08:30:11 GMT

@Positian wrote:
When I try to 'change email' I get this -

Looks like something went wrong.
Sorry, we're having trouble with your request. Let's wait and try that again.

I went to Netflix help bot and explained. They said contact Sky

I wonder if it is because I only just changed the email address on my Sky account and the database is not

@Positian As the email address associated with a Sky account doesn't need to be the same email address as used on the Netflix account you will need to contact Netflix and ask them for assistance with changing the email address on your Netflix account. As the email address is set on your Netflix account, that isn't something Sky would have access to.

The other option is to ditch your exsiting Netflix account, and create a new one under the new email address you want to use. Then you can ask Netflix to unlink your Sky account from your old Netflix account and that will then let you follow the activation process to link your Sky account with your new Netflix account.