topic Re: Request refund in Account & Billing

Request refund

suzanne42 — Sat, 21 Feb 2026 12:53:37 GMT

i need to get a refund of the credit on my account since leaving sky but can't get to an advisor. How do I get this processed and my money returned?

Re: Request refund

Daniel0210 — Sat, 21 Feb 2026 13:00:28 GMT

@suzanne42
Refunds seem to be taking a bit longer than the usual 6 weeks from your last day of connection.

We can help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm in your reply that it’s currently showing as a credit on your Sky account and if the payment method is still active.

Re: Request refund

suzanne42 — Sat, 21 Feb 2026 13:03:50 GMT

that would be great. it will need to be a cheque as the direct debit is cancelled.

Re: Request refund

suzanne42 — Sat, 21 Feb 2026 13:04:57 GMT

there is a credit showing on the account, but the direct debit is not active. Please cancel they send a cheque.

Re: Request refund

Daniel0210 — Sat, 21 Feb 2026 13:08:23 GMT

@suzanne42
I’ve escalated your post to Sky and their Community Messaging Team should hopefully make contact with you later today.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Request refund

ItWasAllMichele — Sat, 21 Feb 2026 13:34:09 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.