topic Biling in Account & Billing

Biling

Anthony1072 — Fri, 20 Feb 2026 15:04:16 GMT

I re- new my contract yesterday which for tv and broadband was going to be £140.49 but going on my app not even paid the first months payment the bill is already showing at £148.49, this can't really go on!!!!! This as to be classed as fraud Shorley!!!! In the last week I have spoke to sky!!! Which as gone to an Indian call centre, which I have had at least 6 major errors, when I get through to a uk centre I seem to get stuff sorted, please can I get hold of a uk a person, my account is uk my tv is uk, my broadband is uk, my mobile is uk, why can't I ring uk

Re: Biling

NickNewark — Fri, 20 Feb 2026 15:08:04 GMT

@Anthony1072 it might be a partial charge, have you checked future bills to see if they are as expected

Re: Biling

Daniel0210 — Fri, 20 Feb 2026 15:09:04 GMT

@Anthony1072

Comcast (Sky), along with many companies, outsource their call centres. Comcast is an American company based in Philadelphia.

There is no direct route to a UK based agent. Calls go to the next available agent wherever they are based.,

Re: Biling

caesarome — Fri, 20 Feb 2026 16:33:10 GMT

@Anthony1072 wrote:

I re- new my contract yesterday which for tv and broadband was going to be £140.49 but going on my app not even paid the first months payment the bill is already showing at £148.49

@Anthony1072

What do your future bills show ?