https://helpforum.sky.com/t5/Account-Billing/Direct-Debit/m-p/5215951#M282994 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4621041">@Charlie66</a>&nbsp;<BR />You may not be aware but you haven’t contacted Sky by posting on here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to help other customers. </P> <P>&nbsp;</P> <P>To discuss a potential refund of late payment charges you'd need to contact Sky.&nbsp;</P> Fri, 20 Feb 2026 11:40:22 GMT Daniel0210 2026-02-20T11:40:22Z https://helpforum.sky.com/t5/Account-Billing/Direct-Debit/m-p/5215942#M282992 <P>Hi, I keep receiving notifications from you telling me my monthly subscription hasn't been paid, I have updated my direct debit details several times via the app but somehow you are still not taking it and I have inocurred charges from you on several ocassions..&nbsp; I have prove on my app showing the dates I updated my direct debit details.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Please could you ensure my details are correct &amp; maybe refund me the charges.</P><P>&nbsp;</P><P>Many thanks&nbsp;</P><P>&nbsp;</P><P>Charlotte Richards</P> Fri, 20 Feb 2026 11:34:19 GMT https://helpforum.sky.com/t5/Account-Billing/Direct-Debit/m-p/5215942#M282992 Charlie66 2026-02-20T11:34:19Z https://helpforum.sky.com/t5/Account-Billing/Direct-Debit/m-p/5215951#M282994 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4621041">@Charlie66</a>&nbsp;<BR />You may not be aware but you haven’t contacted Sky by posting on here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to help other customers. </P> <P>&nbsp;</P> <P>To discuss a potential refund of late payment charges you'd need to contact Sky.&nbsp;</P> Fri, 20 Feb 2026 11:40:22 GMT https://helpforum.sky.com/t5/Account-Billing/Direct-Debit/m-p/5215951#M282994 Daniel0210 2026-02-20T11:40:22Z