Refund

Tyeollie — Thu, 19 Feb 2026 15:24:02 GMT

Hi I cancelled my subscription with you in January and for some reason you took money out of my account in February, which I was advised wouldnt happen! I am now in credit and wild like this returned please.

Re: Refund

Daniel0210 — Thu, 19 Feb 2026 15:29:25 GMT

@Tyeollie
You may be aware already but you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Billing contin your notice period hence another payment.

Refunds seem to be taking a bit longer than the usual 6 weeks from your last day of connection.

We can help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm in your reply that it’s currently showing as a credit on your Sky account and if the payment method is still active.

topic Refund in Account & Billing

Refund

Re: Refund