topic Re: Returning equipment in Account & Billing

Returning equipment

MarkPoole1 — Thu, 19 Feb 2026 14:16:31 GMT

I have just received a returns box for my Broadband hub, but I have already returned it with my sky Q equipment. Can this be verified.
kind regards

Mark Poole

Re: Returning equipment

Daniel0210 — Thu, 19 Feb 2026 14:48:05 GMT

@MarkPoole1
Not by us. You may be aware already but you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

If you’ve successfully cancelled Sky send out returns packaging near the end of any cancellation period (which is only 14 days for broadband but 31 days for Sky Q) for any loaned equipment they are expecting back.

NOTE: Posts on here suggest in some cases Sky are not requesting the return of some Sky Q boxes (check with them if you’re unsure).

Re: Returning equipment

2muchTV — Thu, 19 Feb 2026 15:21:04 GMT

@MarkPoole1 Keep your proof of postage indefinitely. I always take a picture on WhatsApp and send to myself.

Re: Returning equipment

caesarome — Thu, 19 Feb 2026 16:23:06 GMT

@MarkPoole1 wrote:

I have just received a returns box for my Broadband hub,

The packaging would have been automatically ordered when the cancellation of your broadband service was put through so at present you do not need to do anything. If Sky then tell you that you have not returned the hub then post back here for further help.