topic No Paramount service in Account & Billing

No Paramount service

Jenxxxxx — Wed, 18 Feb 2026 23:50:45 GMT

I haven't been able to use my Paramount account for over a week now. When I try to log in (& I don't know why I got logged out in the first place) It tells me I don't have an account. Then when I check on the Sky site it says I have- and it is linked, which it has been for months. So I now can't sign in & can't watch even on my iPad. Really frustrating!

Re: No Paramount service

Jenxxxxx — Wed, 18 Feb 2026 23:53:44 GMT

Oh also it says I owe money on one page -which I do not- and that I don't on another! What's going on?!

Re: No Paramount service

caesarome — Thu, 19 Feb 2026 09:32:32 GMT

@Jenxxxxx

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: No Paramount service

LJB-C — Thu, 19 Feb 2026 10:30:31 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.