topic Re: Sky payment in Account & Billing

Sky payment

Taimia — Wed, 18 Feb 2026 22:40:38 GMT

Hi I had two payments taken out from my account this month I already have paid for the February month. Then another £24 has been deducted today from my account can you please refund that or cancel the payment.

Re: Sky payment

caesarome — Wed, 18 Feb 2026 22:49:32 GMT

@Taimia

There should be no need to make manual payments because if you do this to close to the billing date you are not actually paying the bill but instead you are just adding a credit onto it instead so for a refund to be issued do you see this credit ?

Re: Sky payment

Taimia — Wed, 18 Feb 2026 22:55:14 GMT

Hi yes I can see that as I have not received my salary will be receiving next month but that would be grateful if the payment is cancelled I do not want to add it for next month credit. I will make the payment myself next month again.
thanks

Re: Sky payment

caesarome — Wed, 18 Feb 2026 22:59:07 GMT

I think you have misunderstood.

You should not be making manual payments as Sky will take it automatically from you and this can not be cancelled.

If you see a credit on your account then this can be refunded back to you so Sky's messaging team will contact you via a private message on here tomorrow if you would like ?

Re: Sky payment

Taimia — Wed, 18 Feb 2026 23:07:52 GMT

Yes please can you tell them to message me privately thank you

Re: Sky payment

Taimia — Wed, 18 Feb 2026 23:13:10 GMT

Yes I would like that to be refunded back to me

Re: Sky payment

Daniel0210 — Thu, 19 Feb 2026 04:26:21 GMT

@Taimia
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later today.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky payment

LJB-C — Thu, 19 Feb 2026 09:01:15 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Sky payment

oj01 — Thu, 19 Feb 2026 16:25:56 GMT

@Taimia wrote:
Hi yes I can see that as I have not received my salary will be receiving next month but that would be grateful if the payment is cancelled I do not want to add it for next month credit. I will make the payment myself next month again.
thanks

Bare in mind that if you make a manual payment next month the same thing will happen.