Service restricted

NatalieOpray — Tue, 17 Feb 2026 20:33:42 GMT

Sky cut off

Re: Service restricted

Daniel0210 — Tue, 17 Feb 2026 20:34:30 GMT

@NatalieOpray
Sky won’t reinstate restricted services until you’ve paid what you owe and you’ve also set up a new continuous payment method. Until you’ve done this any calls to Sky will only prompt you to pay.

Restrictions of services are because of a missed payment, are automatically applied and Skys agents can’t override the process, even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Service restricted

daveNOS — Tue, 17 Feb 2026 20:35:17 GMT

@NatalieOpray wrote:
Sky cut off

@NatalieOpray That would only happen if you haven't paid your bill, if that is the case then you will have to pay what is owed before the service is reinstated.

topic Service restricted in Account & Billing

Service restricted

Re: Service restricted

Re: Service restricted