topic Re: Payment due in Account & Billing

Payment due

big+tony — Tue, 17 Feb 2026 14:19:34 GMT

I have just checked my sky bills one for tv package and the other for broadband. The payment date is 17th of every month however i checked my bill this morning 17|02 |26 its saying payment due on both accounts. I pay by continuous credit card and never had a problem the card is good however last month one of the payments was questiond by the credit card payments for possiblle fraudulant payment i thought i had got it sorted out by visiting the bank branch and the sky shop. So i re entered my card details for the next months payments ie( febuary 17)

And now its saying PAYMENT DUE The credit has no issues as i used it today to buy something off Amazon.

CAN SOMEONE HELP PLEASE . I have been with sky for the est part of 27 years & never had a problem

Regards tony

Re: Payment due

GD1 — Tue, 17 Feb 2026 14:26:22 GMT

@big+tony If today is the Due Date then at present there isn't anything you need to do unless the payment fails, if paymeht fails Sky will inform you and advise on the next steps.

Re: Payment due

Mark39 — Tue, 17 Feb 2026 14:28:10 GMT

@big+tony you could check your credit card statement to see if it shows a pending payment for Sky. That should indicate that the payment process is under way.

Re: Payment due

DaveDrizen — Tue, 17 Feb 2026 14:46:11 GMT

@big+tony wrote:
I have just checked my sky bills one for tv package and the other for broadband. The payment date is 17th of every month however i checked my bill this morning 17|02 |26 its saying payment due on both accounts. I pay by continuous credit card and never had a problem the card is good however last month one of the payments was questiond by the credit card payments for possiblle fraudulant payment i thought i had got it sorted out by visiting the bank branch and the sky shop. So i re entered my card details for the next months payments ie( febuary 17)
And now its saying PAYMENT DUE The credit has no issues as i used it today to buy something off Amazon.
CAN SOMEONE HELP PLEASE . I have been with sky for the est part of 27 years & never had a problem
Regards tony

Don' worry at the moment unlike directs debit card payments can be taken any time of the day. Though I have direct debit for Sky, I have card payments for various others subscriptions ie pure video Disney plus ect, and as a rule the payment can be taken quite late in the day. Check in the morning to see if has been taken. And some if for some reason has it has failed you will quickly get a email from Sky telling you.

Re: Payment due

big+tony — Tue, 17 Feb 2026 14:51:41 GMT

Thank you for your reply, actually just checked my sky account and it says payment overdue also checked my credit card account and no payment has been taken or tried to be taken will have a look in the morning might have to go to the sky shop intown try an sort it that way.

Thank you

Tony

Re: Payment due

MarkGoldsmith — Tue, 17 Feb 2026 15:17:37 GMT

@big+tony wrote:
Thank you for your reply, actually just checked my sky account and it says payment overdue also checked my credit card account and no payment has been taken or tried to be taken will have a look in the morning might have to go to the sky shop intown try an sort it that way.
Thank you
Tony

I wouldn't worry too much yet, I've seen it where the actual Sky payment isn't taken until the evening, and thus the status has shown overdue for practically the entire billed due date.

Re: Payment due

big+tony — Tue, 17 Feb 2026 15:28:02 GMT

Thanks mark for the reply

I will check it in the mornin i never been late with my payments but this is driving me nuts, worst thing is you can't talk to a person only the stupid bots they ave going around in circles, will probably go down to the sky shop again tommorrow try an get it sorted there

Thanks for the reply

Regards tony

Re: Payment due

DaveDrizen — Tue, 17 Feb 2026 15:40:50 GMT

@big+tony wrote:
Thank you for your reply, actually just checked my sky account and it says payment overdue also checked my credit card account and no payment has been taken or tried to be taken will have a look in the morning might have to go to the sky shop intown try an sort it that way.
Thank you
Tony

Just looked at " Your Sky bill" section payments on the my Sky app and tells me payment date and the method "Direct Debit" If did this it should say today as the payment date and "credit card" as the payment method. If it dose I would not worry at moment as it appears they have you all set up. As you say sky have not attempted to take payment and its down to them to do so the ball is in their court.There not not a lot more you can do. If they had tried to take it and it failed then I'm option it would be time to worry.